Frequently Asked Questions

'Action' is the commonly accepted term for the ease with which a guitar plays. Several things like height of the strings over the frets, length of the strings, straightness of the neck, height of the nut slots etc. all work together to determine the playability of each instrument. Competent technicians can make adjustments to these factors in order to customize the action to the individual needs of each player. Production guitars come from the manufacturer set up in such a manner as to satisfy as many potential buyers as possible, which means that stock set-ups are always a matter of compromise. For instance, a player who leans toward fingerstyle music and who uses a light touch is likely to prefer light strings and may not play as vigorously as say a bluegrass fan. The fingerstylist may want his action quite low, but if an instrument is set up to satisfy his needs then it would probably buzz in the hands of a player who is a heavy flat-picker. As a result most manufacturers use fairly 'middle of the road' set-ups and players who have more exacting needs often have those instruments set up precisely for them by trained technicians. While it is possible for owner/players to make some adjustments on their own, it is advisable to seek professional advice and to make sure you understand the process beforehand. It is much easier to remove material from things like nuts and saddles than it is to add it, so bear than in mind before filing or sanding components.

Truss rods are used to stiffen necks and to offer some degree of adjustment. The basic terms used to describe the condition of necks are 'warp' which indicates that the middle of the neck is lower than the ends, and 'bow which is the opposite condition. If a neck has too much warp, then the strings have to be pushed further down in order to fret cleanly, and they may buzz on the frets at the upper end of the board. If there is too much "bow" strings fretted at the lower end of the neck (near the nut) are likely to buzz on frets near the middle of the board. Ideally a neck should be very nearly straight, with only approximately three one-thousandths of an inch of warp between the nut and 12th fret. That can be achieved by careful adjustment of a good truss rod and by careful attention to the dressing and crowning of frets. In the early days necks had no rods at all, then builders started adding strips of harder wood like ebony to the middle of the necks in order to try to maintain their set-ups. Eventually makers turned to metal bars of various shapes imbedded into the necks, and then to simple truss rods. These generally were long threaded rods or bolts anchored in the heel of the neck and laid into a narrow channel under the fingerboard. In order for them to be able to adjust out the most common problem with those necks (excess warp), they were put into the channel with some degree of downward curvature in the middle, then covered with a plug of the same curvature. Once the fingerboard was installed and fretted, any warp caused by string tension could be adjusted out by carefully tightening the nut at the head end of the rod. In practice that tried to shorten the bolt or rod, thereby raising the middle of the fingerboard. These rods were a big improvement over non-adjustable tunes but they offered adjustment in one direction only.

In recent years manuractures like Timberline® have turned to dual-action rods which enable techs and players to correct both excess warp and bow conditions in necks through positive adiustment in both directions.

'Tusq is the registered trademark of one of the latest and best synthetic materials for instrument nuts and saddles. It offers similar qualities of density and hardness to natural materials like bone and ivory, but unlike those alternatives it also offers total consistency from piece to piece. It also enables manufacturers to quickly and economically produce many exactly identical nuts and saddles. This consistency and predictability greatly aids the production of high-quality instruments. While elephant ivory has been the material of choice for high-end guitar nuts and saddles for many years, very few builders or players would condone the trade in ivory, especially since good, viable alternatives like Tusq and Nu-Bone are easily available. Another 'traditional' material, bone, can be very good but problems with inconsistent porosity can impair both sound results and appearance. Since it cannot he cast like more modern alternatives the use of hone for nuts and saddles can also sinnificantly increase the cost of a finished instrument due to the higher input cost of hand labor.

Timberline® provides, with each guitar purchased, a quality, custom fit Timberline® guitar case. Timberline® guitar cases are specifically sized to provide a snug, well-padded fit for each Timberline® guitar body shape. Our cases have extra padding in several areas where generic cases do not. Notice when you inspect your Timberline@ quitar case that there is generous padding on the sides and bottom bout areas. Also note that there is added padding at the back where the neck joins the body and also on top of the fret board. The U-shaped neck cradle is also doubly padded to ensure long term security for your Timberline® guitar

Timberline® Guitars warrants all of their guitars for the lifetime of the original purchaser against defects in materials or workmanship. This warranty is not transferable to secondary or later buyers. The warranty covers the quality of materials (woods, glues in joints, bridges, fret boards and other points of wood-to-wood contact) and the fit and finish of secondary components to the quitar body, neck and headstock assemblies. Sub-components such as machine heads, strings, bridge pins and electronic assemblies are not covered by the Timberline warranty and may be covered by the suppliers. You can read the warranty statement and submit a registration for the warranty at www.timberlineguitars.com/SUPPORT/RESOURCES/ Warranty and Registration Card

If the humidity in the area where you keep a fine instrument drops below about 35% you may notice strings starting to buzz on frets. That is because the normally slightly arched top gives up enough moisture to shrink slightly across its width, lowering the bridge and action. If the level continues to fall to say 30% a close examination of the top may show a slight 'corduroy' effect. You may be able to see and to feel slight ridges as you run your fingers across the top. These are caused by the difference in nature between the darker 'grain' lines and the wider, lighter colored 'summer growth' in between the harder lines. Actually those lines running vertically down the top are not 'grain' at all, although they have been called that mistakenly for years. They are in fact the annular growth rings of the tree, showing up as straight lines because a good top is always quarter-sawn. An excellent explanation of quarter-sawing timbers can be found in Bruce Hoadleys' book ' Understanding Wood', which we highly recommend to anyone curious about the topic.